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Your phone normally picks a local network by itself. Occasionally it picks one your plan doesn’t work with, or one that’s overloaded, and sits there with No Service or a crawl. Choosing a network by hand fixes both.

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First, find the networks your plan supports

Open your plan and look under Coverage & networks. It lists, for each country on the plan, the local networks the eSIM can use and the speeds they support.
  • App: open the plan and scroll to Coverage & networks.
  • Website: open the eSIM at onroamly.com/my-esims and expand Coverage & networks.

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Pick one

1

Open the Roamly line's settings

Settings → Mobile → your Roamly line → Network Selection.
2

Turn Automatic off

After a few seconds the phone lists the networks it can see.
3

Choose one from your plan's list

Tap a network that appears under Coverage & networks. If it refuses, try the next one on the list.
4

Flick Airplane Mode on and off

This makes the phone register with the network you chose.
Set network selection back to Automatic when you move to another country on a regional plan, or the phone will keep looking for the network you chose.

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Nothing on the list will connect?

Double-check Data Roaming is on for the Roamly line and that the plan covers the country you’re in, then contact us with the country, the networks you tried and a screenshot of the network list.