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Coins usually land within a few minutes of payment. Check your rewards history (Account → Rewards). If an earn still isn’t there after 15 minutes, message us and we’ll take a look.
The discount only works on your first order, and only one code fits per order. The usual causes: you’ve already placed an order with Roamly; you entered a promo code at checkout, which took the place of the referral; or the code was mistyped (codes aren’t case-sensitive, but every character matters). If none of those fit, message us before you pay.
No. One code per order. If you have both, use whichever is worth more. Roam Coins can be applied on top of either.
If your coins cover the entire order you pay $0. If they almost cover it, at least $0.50 stays on your card, because card payments can’t go lower than that.
No. And there’s no cap on how many you can hold.
The cashback that order earned is reversed in proportion to the refund, and the refunded amount no longer counts toward your tier. Coins you spent on a fully refunded order go back into your balance.
The bonus lands when your friend’s first paid order goes through; signing up alone doesn’t trigger it. If they’ve placed and paid for an order and you still don’t see the bonus, message us with their code and we’ll check.
Yes. As long as they joined with your link or entered your code, your bonus lands when their first paid order goes through, even if they used a promo code for the discount instead.
Codes are created when you first ask for one. Open your Rewards page and tap Get my code.
On the website, the iPhone app and the Android app, with one shared balance. Earn on one, spend on another.
Australian dollars: coins, tiers, thresholds and bonuses.