# Roamly Help

> Guides, troubleshooting, and answers for Roamly eSIM users.

## Docs

- [How to Change Your Email Address](https://support.onroamly.com/account/how-to-change-your-email-address.md): You can update the email address on your Roamly account from your account settings.
- [How to Change Your Password](https://support.onroamly.com/account/how-to-change-your-password.md): You can update your password at any time from your account settings.
- [How to Create an Account](https://support.onroamly.com/account/how-to-create-an-account.md): Sign up in seconds with your email, Google, or Apple account — it's free.
- [How to Delete Your Account](https://support.onroamly.com/account/how-to-delete-your-account.md): If you'd like to delete your Roamly account and all associated data, get in touch and we'll sort it out.
- [How to Sign In with Google or Apple](https://support.onroamly.com/account/how-to-sign-in-with-google-or-apple.md): Skip the password — sign in instantly with your Google or Apple account.
- [Changelog](https://support.onroamly.com/changelog.md): Updates, improvements, and new features in Roamly.
- [Can I Make Calls or Send Texts?](https://support.onroamly.com/countries-plans/can-i-make-calls-or-send-texts.md): Roamly eSIM plans are data-only — but with mobile data, you can call and message using apps you already have.
- [Can I Use One eSIM in Multiple Countries?](https://support.onroamly.com/countries-plans/can-i-use-one-esim-in-multiple-countries.md): It depends on the type of plan you buy — regional plans work across borders, country plans don't.
- [Country vs Regional Plans](https://support.onroamly.com/countries-plans/country-vs-regional-plans.md): Not sure whether to buy a single-country plan or a regional one? Here's how they compare.
- [What Speeds Will I Get (3G/4G/5G)?](https://support.onroamly.com/countries-plans/what-speeds-will-i-get-3g-4g-5g.md): The speed you experience depends on your plan, your device, and the local network at your destination.
- [Which Countries Are Supported?](https://support.onroamly.com/countries-plans/which-countries-are-supported.md): Roamly covers 100+ countries across Asia-Pacific, Europe, the Americas, the Middle East, and Africa.
- [Check if Your Device Supports eSIM](https://support.onroamly.com/getting-started/check-if-your-device-supports-esim.md): Not sure if your phone can use an eSIM? Here's how to find out in under a minute.
- [How to Buy an eSIM Plan](https://support.onroamly.com/getting-started/how-to-buy-an-esim-plan.md): Pick your destination, choose a plan, and you'll be set up in under five minutes.
- [What is an eSIM?](https://support.onroamly.com/getting-started/what-is-an-esim.md): A digital SIM built into your phone — no physical card needed, no swapping required.
- [What is Roamly?](https://support.onroamly.com/getting-started/what-is-roamly.md): Buy an eSIM before you fly and land connected — no SIM cards, no roaming fees, no worries.
- [When Should I Activate?](https://support.onroamly.com/getting-started/when-should-i-activate.md): Install before you fly, activate when you land — here's why the timing matters.
- [How to Install on Android](https://support.onroamly.com/installation/how-to-install-on-android.md): Get your Roamly eSIM set up on your Android device in just a few taps.
- [How to Install on iPhone](https://support.onroamly.com/installation/how-to-install-on-iphone.md): Step-by-step guide to getting your Roamly eSIM installed and ready to go — it takes under a minute.
- [Installing Your eSIM](https://support.onroamly.com/installation/installing-your-esim.md): Getting your Roamly eSIM set up takes less than 5 minutes — and you can do it right now from your couch.
- [Manual Setup of Your eSIM](https://support.onroamly.com/installation/manual-setup-of-your-esim.md): How to install your Roamly eSIM by typing the SM-DP+ Address and Activation Code by hand — for the rare case scanning a QR code or one-touch setup isn't an option.
- [Can I Use Hotspot / Tethering?](https://support.onroamly.com/managing-your-esim/can-i-use-hotspot-tethering.md): Yes — all Roamly plans support hotspot and tethering out of the box.
- [Can I Use My eSIM on Multiple Devices?](https://support.onroamly.com/managing-your-esim/can-i-use-my-esim-on-multiple-devices.md): No — once an eSIM is installed on a device, it's locked to that device and can't be transferred.
- [How to Check Your Data Usage](https://support.onroamly.com/managing-your-esim/how-to-check-your-data-usage.md): Keep tabs on how much data you've used and how much you've got left.
- [How to Rename Your eSIM](https://support.onroamly.com/managing-your-esim/how-to-rename-your-esim.md): Give your eSIM a custom name so you can easily tell your plans apart.
- [How to Top Up Your eSIM with More Data](https://support.onroamly.com/managing-your-esim/how-to-top-up-your-esim-with-more-data.md): Running low on data mid-trip? If your plan is reloadable, you can add more without buying a new eSIM.
- [What Happens When My Data Runs Out?](https://support.onroamly.com/managing-your-esim/what-happens-when-my-data-runs-out.md): Your connection will stop, but you won't be charged anything extra — and you've got options.
- [What Happens When My Plan Expires?](https://support.onroamly.com/managing-your-esim/what-happens-when-my-plan-expires.md): When your plan's validity period ends, the eSIM stops providing data — even if you have unused data left.
- [How Do I View My Receipts?](https://support.onroamly.com/payments-billing/how-do-i-view-my-receipts.md): All your purchase receipts are available from your Roamly account — you can view or download them anytime.
- [Is My Payment Secure?](https://support.onroamly.com/payments-billing/is-my-payment-secure.md): Yes — all payments are processed through Stripe, one of the world's most trusted payment platforms.
- [What Currency Are Prices In?](https://support.onroamly.com/payments-billing/what-currency-are-prices-in.md): All prices on Roamly are in Australian Dollars (AUD) — what you see is what you pay.
- [What Payment Methods Do You Accept?](https://support.onroamly.com/payments-billing/what-payment-methods-do-you-accept.md): We accept all major credit and debit cards, plus Apple Pay and Google Pay.
- [APN Settings](https://support.onroamly.com/troubleshooting/apn-settings.md): Most eSIMs configure themselves automatically — but if you're having connection issues, APN settings might be the fix.
- [eSIM Isn't Connecting to the Network](https://support.onroamly.com/troubleshooting/esim-isn-t-connecting-to-the-network.md): Arrived at your destination but can't get online? Run through these quick fixes.
- [I Can't Install My eSIM](https://support.onroamly.com/troubleshooting/i-can-t-install-my-esim.md): Having trouble getting your eSIM installed? Here are the most common causes and how to fix them.
- [I'm Being Charged for Roaming by My Carrier](https://support.onroamly.com/troubleshooting/i-m-being-charged-for-roaming-by-my-carrier.md): If you're seeing roaming charges from your regular carrier, your phone is likely using your home SIM for data instead of your Roamly eSIM.
- [I Purchased But Didn't Receive My eSIM](https://support.onroamly.com/troubleshooting/i-purchased-but-didn-t-receive-my-esim.md): Paid for your eSIM but can't find it? Here's how to track it down.
- [My Data Speeds Are Slow](https://support.onroamly.com/troubleshooting/my-data-speeds-are-slow.md): Slow speeds are usually caused by local network conditions, not your eSIM — here's how to improve things.
- [My eSIM Shows 'No Service'](https://support.onroamly.com/troubleshooting/my-esim-shows-no-service.md): Seeing "No Service" on your eSIM? It might be completely normal — or it might need a quick settings tweak.

## Optional

- [Status](https://status.onroamly.com)