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Email-and-password accounts

1

Open your email settings

On the website, open Account and tap Change next to your email. In the app, tap your profile picture at the top right, then Edit Profile → Email.
2

Enter the new address and your password

Your current password confirms it’s you.
3

Send the code

We email a 6-digit code to the new address. It expires after 10 minutes, and five wrong guesses lock it, so copy it carefully.
4

Enter the code

The change takes effect immediately. Sign in with the new address from now on.
Your eSIMs, orders and Roam Coins all stay exactly as they were; only the address changes. Receipts already issued keep the old address.

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Google and Apple accounts

Your Roamly email comes from Google or Apple, so it can’t be edited here. Change it in your Google or Apple account and it updates on Roamly the next time you sign in. If you signed in with Apple and hid your email, you’re using an Apple relay address; you can manage that in your Apple Account settings under Sign in with Apple.

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Didn’t get the code?

Check spam, make sure the new address is spelt right, and request another. Still nothing? Contact us.