Every eSIM plan and top-up earns coins as cashback on what you pay:
Silver: 5% back
Gold: 7.5% back
Platinum: 10% back
Cashback is worked out on the amount you actually pay. If part of an order is covered by a discount code or by coins you’re spending, you earn on the rest. Checkout shows the cashback you’re earning before you pay, for example You’re earning 5% cashback on this order (Silver tier).
Within a few minutes of your payment going through. You don’t have to install or activate the eSIM first. Each earn shows as a line in your Rewards activity.
At checkout, the Roam Coins box shows your balance. Tap Apply to use it on the order; the button tells you exactly how much comes off, for example Apply $25.45 to this order. If your coins cover the whole order, you pay nothing. If they cover part of it, the rest goes on your card as usual, with one small rule: at least $0.50 has to stay on the card, because card payments can’t go lower than that. You can take the coins off again before paying if you’d rather save them.
If an order is refunded, the coins it earned are reversed in proportion to the refund, and the refunded amount no longer counts toward your tier. Coins you spent on a fully refunded order go back into your balance. A chargeback works the same way as a refund.
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