Nothing happens when I tap Install
One-touch install opens your phone’s own eSIM setup. If nothing opens:- You’re on a computer. The install button only works on the phone itself. Show the QR code on the computer and scan it with the phone instead: iPhone · Android.
- Your Android phone doesn’t support one-touch setup. A few models don’t. Use Install on another device in the app (or Manual setup on the website) and follow the manual steps.
- The phone doesn’t support eSIM at all. See Does my phone support eSIM?
”This code is no longer valid”, “already installed” or “profile already downloaded”
The eSIM is already on a phone. Each eSIM can only be installed once. If that phone is the one in your hand and you deleted the eSIM from it, you can re-add it. If it’s a different phone, the eSIM has to stay there. See I deleted my eSIM, or installed it on the wrong phone.”Unable to complete”, “couldn’t download eSIM” or it just spins
The download needs a steady internet connection and a few seconds of patience.1
Check you're online
Join Wi-Fi, or make sure your normal SIM’s mobile data is working. Open a web page to be sure.
2
Try again after a restart
Restart the phone and tap Install again. This clears a surprising number of one-off failures.
3
Update your phone
Older iOS and Android versions have eSIM bugs that later updates fixed. Install any pending update, then try again.