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If you’ve installed your eSIM at home and it shows No Service, Searching… or no bars, nothing is wrong. Your Roamly eSIM only connects to networks in the countries your plan covers, so in Australia (or anywhere outside those countries) it has nothing to connect to.

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What to do

Nothing. Leave the Roamly line switched off until you land:
  • iPhone: Settings → Mobile → your Roamly line → Turn on this Line off.
  • Android: Settings → Network & internet → SIMs → your Roamly SIM → Use this SIM off. (Samsung: Settings → Connections → SIM manager.)
Keeping it off also stops your phone trying to use it for data at home, which can leave you with a phone that seems to have no internet.

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Is my plan still ticking?

No. For most plans the days only start counting when the eSIM first connects to a network at your destination. Your plan page shows Activate by — the date you need to have switched it on by — and whether your plan Starts on first connection or Starts on installation. See When to buy, install and switch on.

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Want to check it’s installed properly?

Look in your phone’s SIM settings (the paths above). If the Roamly line is listed, it’s installed. Your plan in the app or at onroamly.com/my-esims also shows Installed once your phone has downloaded it.

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Already at your destination?

Then No Service does need fixing. See My eSIM shows “No Service” at my destination.