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We don’t currently offer a self-service delete option, but our team can process your request quickly. Here’s what to do and what to expect.

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How to request deletion

Contact us via live chat or email at hello@onroamly.com and let us know you’d like your account deleted. We’ll verify your identity and process the request.

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What happens when your account is deleted

  • Your account and profile information will be permanently removed.
  • Your purchase history and order data will be deleted.
  • Any active eSIMs will continue to work until they expire, but you won’t be able to manage them through Roamly.
  • All data is fully removed within 30 days of the request.

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Important

Account deletion is permanent and cannot be undone. Make sure you no longer need access to any active eSIMs before requesting deletion.