If your eSIM was working during installation but isn't connecting now that you've landed, it's usually a settings issue — most commonly data roaming not being enabled or the wrong SIM selected for data. Here's how to sort it out.
Toggle the eSIM off and on — Go to your phone's SIM settings, turn off the Roamly eSIM, wait 10 seconds, and turn it back on.
Enable data roaming — Your Roamly eSIM needs data roaming enabled to connect to local networks abroad.
iPhone: Settings > Mobile Data > tap your Roamly eSIM > turn on Data Roaming.
Android: Settings > Network & Internet > SIMs > tap your Roamly eSIM > turn on Roaming.
Set Roamly as your data SIM — Make sure your Roamly eSIM is selected as the active data source, not your home SIM.
iPhone: Settings > Mobile Data > select your Roamly eSIM.
Android: Settings > Network & Internet > SIMs > tap your Roamly eSIM > set as data SIM.
Restart your phone — A simple restart often resolves connection issues by forcing your phone to search for networks again.
Set network selection to Automatic — Go to your carrier/network settings and make sure network selection is set to Automatic rather than a manually selected carrier.
If none of the above helps, check the following:
Plan status — Log in to My eSIMs and check that your plan hasn't expired or run out of data.
Carrier lock — Make sure your phone is carrier-unlocked. Locked phones can install an eSIM but may not connect to foreign networks.
Coverage — Confirm you're in an area with mobile coverage. Rural or remote areas may have limited signal.
If nothing works, contact us via live chat with your order ID and we'll help troubleshoot.
