> ## Documentation Index
> Fetch the complete documentation index at: https://support.onroamly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My data stopped working mid-trip

> It worked and now it doesn't. Check remaining data and days first, then the network. Top up or buy again from the app.

Your eSIM was connected and now it isn't. Before touching any settings, check the two things that end a plan.

<Steps>
  <Step title="Check data and days on your plan page">
    Open the plan in the app or at [onroamly.com/my-esims](https://onroamly.com/my-esims).

    * **Depleted** — you've used all your data. Nothing extra is charged; the connection just stops. If the plan is reloadable you'll see **Top up**; otherwise buy a new plan. See [What happens when my data runs out?](/managing/data-runs-out)
    * **Expired** — the plan's days have run out, even if data was left. Buy a new plan for the rest of the trip. See [What happens when my plan expires?](/managing/plan-expires)
    * **Active** with data and days left — the plan is fine; keep going below.
  </Step>

  <Step title="Did you cross a border?">
    A country plan only works in that country. A regional plan works in every country it lists, but your phone may need a nudge to find the new local network: flick Airplane Mode on and off, and if that doesn't do it, set network selection back to Automatic or [pick a listed network by hand](/troubleshooting/settings/choose-a-network-manually).
  </Step>

  <Step title="Is your phone still using Roamly for data?">
    An iPhone with **Allow Mobile Data Switching** on, or an Android with your home SIM's data enabled, can quietly swap back to your home SIM. Check the data line is still Roamly, and that your home SIM's Data Roaming is off. See [I'm being charged roaming by my home carrier](/troubleshooting/at-your-destination/home-carrier-roaming-charges).
  </Step>

  <Step title="Reconnect">
    Airplane Mode on and off, then a restart if needed. If the Roamly line shows No Service, follow [My eSIM shows "No Service" at my destination](/troubleshooting/at-your-destination/no-service).
  </Step>
</Steps>

## Buying more data with no data

Topping up or buying a new plan needs an internet connection: hotel or café Wi-Fi is fine. A new plan also needs to be installed, which is another reason to do it on Wi-Fi rather than waiting until you're stuck. If the plan is reloadable, a [top-up](/managing/top-up) goes onto the eSIM you already have, with nothing to install.

## Still offline?

[Contact us](https://onroamly.com/contact) with your plan's status, the country you're in and a screenshot of the Roamly line's settings.