> ## Documentation Index
> Fetch the complete documentation index at: https://support.onroamly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roamly Rewards FAQ

> Coins not showing, codes not applying, refunds, expiry, and which platforms Rewards works on.

<AccordionGroup>
  <Accordion title="My coins haven't shown up yet">
    Coins usually land within a few minutes of payment. Check your rewards history (**Account → Rewards**). If an earn still isn't there after 15 minutes, [message us](https://onroamly.com/contact) and we'll take a look.
  </Accordion>

  <Accordion title="My friend's code didn't apply">
    The discount only works on your **first order**, and only one code fits per order. The usual causes: you've already placed an order with Roamly; you entered a promo code at checkout, which took the place of the referral; or the code was mistyped (codes aren't case-sensitive, but every character matters). If none of those fit, message us before you pay.
  </Accordion>

  <Accordion title="Can I stack a promo code with a referral code?">
    No. One code per order. If you have both, use whichever is worth more. Roam Coins can be applied on top of either.
  </Accordion>

  <Accordion title="Why can't I spend my whole balance?">
    If your coins cover the entire order you pay \$0. If they *almost* cover it, at least \$0.50 stays on your card, because card payments can't go lower than that.
  </Accordion>

  <Accordion title="Do Roam Coins expire?">
    No. And there's no cap on how many you can hold.
  </Accordion>

  <Accordion title="What happens to my coins if I refund an order?">
    The cashback that order earned is reversed in proportion to the refund, and the refunded amount no longer counts toward your tier. Coins you *spent* on a fully refunded order go back into your balance.
  </Accordion>

  <Accordion title="I referred a friend but haven't got my bonus">
    The bonus lands when your friend's **first paid order** goes through; signing up alone doesn't trigger it. If they've placed and paid for an order and you still don't see the bonus, message us with their code and we'll check.
  </Accordion>

  <Accordion title="Does my friend's order count if they used a promo code?">
    Yes. As long as they joined with your link or entered your code, your bonus lands when their first paid order goes through, even if they used a promo code for the discount instead.
  </Accordion>

  <Accordion title="I don't have a referral code">
    Codes are created when you first ask for one. Open your Rewards page and tap **Get my code**.
  </Accordion>

  <Accordion title="Where does Rewards work?">
    On the website, the iPhone app and the Android app, with one shared balance. Earn on one, spend on another.
  </Accordion>

  <Accordion title="What currency is everything in?">
    Australian dollars: coins, tiers, thresholds and bonuses.
  </Accordion>
</AccordionGroup>