> ## Documentation Index
> Fetch the complete documentation index at: https://support.onroamly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why your numbers might not match

> Time zones, how we count clicks, and the usual reasons a sale is missing.

<AccordionGroup>
  <Accordion title="A sale is in the wrong month">
    Months and days in the dashboard run in UTC. Australia is 8 to 11 hours ahead of UTC, depending on the state and the time of year, so a sale made on the morning of the 1st in Sydney counts towards the month before. The **Sales** page shows each order's time in your own time zone, which can make this look odd at the edges of a month.
  </Accordion>

  <Accordion title="My clicks don't match my own stats">
    We count a click when someone's browser actually opens the Roamly page, once per link per browser tab. Your platform, link shortener or analytics tool may also count link previews, bots, and taps that never finished loading the page. Our number is usually lower, and that's expected.
  </Accordion>

  <Accordion title="I have clicks but no sales">
    Plenty of people click, then buy days later. Their first purchase still counts, as long as it's in the same browser and within 30 days of first clicking your link. Sales don't count if they buy in the Roamly app without your promo code, or on another device. See [How sales are credited to you](/partners/reporting/how-sales-are-credited).
  </Accordion>

  <Accordion title="Last month's numbers went down">
    A sale that's later refunded or charged back moves to **Refunded** and comes off your totals for the month it was made in.
  </Accordion>

  <Accordion title="Someone told me they bought, but I can't see it">
    Check the [reasons a sale isn't credited](/partners/reporting/how-sales-are-credited#when-a-sale-isnt-credited). If you still think it's missing, email [hello@onroamly.com](mailto:hello@onroamly.com) with roughly when they bought and what, and we'll look into it.
  </Accordion>
</AccordionGroup>


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