Troubleshooting
Need help? Start here.
By Harrison1 author7 articles
- eSIM Isn't Connecting to the NetworkArrived at your destination but can't get online? Run through these quick fixes.
- I Can't Install My eSIMHaving trouble getting your eSIM installed? Here are the most common causes and how to fix them.
- My Data Speeds Are SlowSlow speeds are usually caused by local network conditions, not your eSIM — here's how to improve things.
- I Purchased But Didn't Receive My eSIMPaid for your eSIM but can't find it? Here's how to track it down.
- I'm Being Charged for Roaming by My CarrierIf you're seeing roaming charges from your regular carrier, your phone is likely using your home SIM for data instead of your Roamly eSIM.
- My eSIM Shows 'No Service'Seeing "No Service" on your eSIM? It might be completely normal — or it might need a quick settings tweak.
- APN SettingsMost eSIMs configure themselves automatically — but if you're having connection issues, APN settings might be the fix.
